G. Kapanowski - Lean Strategy: Customer Focus For Generating Compet. Advantage
Certified Lean Six Sigma Master Black Belt and Certified ASQ Bronze Lean professional is cost accountant for Moeller Manufacturing, a leading aerospace part supplier, and Lean Six Sigma Master Black Belt Lecturer at Lawrence Technological University Professional Development Center
He is on the editorial board and contributing editor for the Journal of Cost Management
Gary E. Kapanowski
Cost Accountant; Export Compliance Officer
30100 Beck Road
Wixom, Michigan 48393
Telephone: 248-960-3999 Ext. 406 (direct)
Lean Strategy: Customer focus for generating competitive advantage
Lean is considered an operational effectiveness approach and a tool to implement corporate strategy.
Some examples include reducing the cost of work in process inventory through lead time reduction or improving the process time of customer service through time studies and balancing workloads.
A recent publication by David Collis describes the successful implementation of strategies by using lean as an operational effectiveness tool.
Lean is more than just a tool for operational improvement; it is a complete strategy that focuses on the customer and allows organizations to optimize their understanding of the customer and thus add more value than the competition.........
The full article is available in the file attached below